IStore: Facilities & Hospitality Coordinator
Location: Sandton, Gauteng
Business Unit: One Sandton Drive
Published: 22 August 2025
Job Type: Permanent | Industry: Facilities, Hospitality & Administration
Working Hours: Retail hours – 5 days a week, including weekends and public holidays
About the Role
We are looking for a Facilities & Hospitality Coordinator who thrives in a dynamic and fast-paced environment where adaptability and versatility are key. This role combines front-of-house reception duties, hospitality services, and administrative support for our facilities team. You will play a pivotal part in creating a welcoming environment for staff, visitors, and clients while ensuring seamless daily operations across the workplace.
From preparing fresh coffee in our iStore coffee shop to coordinating events and maintaining high operational standards, this position offers the opportunity to wear multiple hats and make a meaningful impact every day.
Key Responsibilities
Reception & Front-of-House
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Act as the first point of contact for visitors, staff, and suppliers, delivering a warm, professional, and friendly welcome.
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Answer, direct, and manage incoming calls, ensuring queries are handled efficiently.
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Maintain a neat, organized, and inviting reception area and communal spaces.
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Manage and coordinate meeting room bookings to optimize availability and usage.
Coffee Shop & Hospitality
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Prepare and serve beverages and light snacks as a barista in the on-site iStore coffee shop.
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Maintain exceptional hygiene, cleanliness, and customer service standards.
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Monitor inventory and assist with ordering stock, supplies, and consumables.
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Create a positive and memorable experience for staff and visitors by ensuring hospitality excellence.
Events & Functions Coordination
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Assist in the planning, organization, and execution of internal events, staff functions, and client meetings.
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Coordinate logistics such as catering, equipment setup, and teardown.
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Provide on-the-ground hospitality support during events to ensure seamless operations.
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Collaborate with different teams to ensure events run smoothly and achieve their objectives.
Administrative & Facilities Support
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Provide comprehensive administrative support to the Facilities Manager and broader team.
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Maintain accurate scheduling, record-keeping, and document management.
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Help ensure all workplace facilities are functional, clean, and well-maintained.
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Handle ad-hoc requests from various departments, demonstrating flexibility and initiative.
Skills & Competencies
To succeed in this role, you’ll need a blend of customer service, organizational, and multitasking abilities.
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People-focused: Excellent interpersonal and communication skills to build positive relationships.
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Organized & detail-oriented: Ability to manage multiple priorities without compromising on quality.
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Customer service-driven: Friendly, approachable, and professional demeanor.
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Flexible & adaptable: Comfortable juggling various tasks and stepping into different roles as needed.
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Collaborative mindset: Work independently when required but thrive as part of a team.
Experience & Qualifications
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Previous experience in hospitality, reception, facilities coordination, or front-of-house roles is highly desirable.
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Barista or coffee shop experience will be advantageous.
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Proficiency in MS Office and/or Google Workspace for administrative tasks.
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Event support experience is a plus, including logistics and hospitality coordination.
Working Hours
This is a full-time position based on retail hours:
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5 days a week
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Includes weekends and public holidays as per operational requirements
Background Checks
As part of our recruitment process, successful candidates will undergo comprehensive background checks, which may include:
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Criminal record verification
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Credit checks
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ID and qualification verification (including Matric certificate)
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Reference checks with at least two previous managers or supervisors
Why Join Us?
At One Sandton Drive, we pride ourselves on fostering a collaborative and inclusive work environment. This role offers:
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Exposure to multiple business areas within facilities, hospitality, and administration.
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The opportunity to develop diverse skill sets in events coordination, customer service, and operational management.
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A supportive team culture where initiative and creativity are encouraged.
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A chance to represent a brand known for innovation, quality, and customer experience.
If you’re an energetic, customer-focused multitasker who enjoys being at the heart of workplace operations, this role is perfect for you. Apply today and take the next step in building a rewarding career in facilities and hospitality management.
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